Shipping & returns

New Zealand(Domestic) Orders:

All domestic orders are sent using NZ Post or Aramex courier services. Shipping is FREE within New Zealand.

We attempt to ship within three business days. If we are unable to dispatch your order within three business days, we will attempt to contact you and advise you of the expected dispatch date. 

We do not ship to PO Boxes, please make sure a physical address is provided.

International Orders:

Current regulations we know about:

• Member countries of the European Union - Deliveries are limited to 2kg of honey per order. Please limit your order to 2kg at any given time.  Items cannot be returned to New Zealand due to import restrictions on Honey.
  
  
• Brazil - You must include your IRD # (passport #) with your order. Please enter it in the Shipping Notes field during checkout.

All other orders are sent from New Zealand via DHL. International shipping costs are determined by the total weight of your order, and the country you are shipping to. To calculate the cost of shipping, please complete the stage of the checkout process which includes entering the shipping destination. You can view your total shipping costs prior to making payment. 

Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country's import regulations prior to ordering. You must provide a valid email address and phone number when placing your order so that DHL can contact you if your package is held at the border. Packages that are held up by customs will be delayed, we do our best to get your package to you as quickly as possible but unfortunately, this is beyond control. 

Confirming your order payment means you accept the conditions regarding the duties that may be incurred. We strongly recommend that you check your country's import regulations prior to confirming your order. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order, if applicable. Unfortunately, we are unable to provide you with the exact amount you will be charged, please contact your local government for specific details. Refusal to pay duties and/or tax will result in your parcel being returned. If the products are returned, for this reason, we cannot refund your order.

We ship within three business days. If we are unable to dispatch your order within three business days, we will contact you and advise you of the expected dispatch date. 

We do not ship to PO Boxes, please make sure a physical address is provided.

Where parcels are unclaimed after attempted deliveries are made and the parcels have left New Zealand, they cannot be returned to us due to honey import restrictions. We may charge to have the parcel redelivered to you. If attempted deliveries go unclaimed again after redelivery is arranged, we may deduct any fees associated with the return of that product from any refund owed.

Some countries have special regulations specific to importing honey and other bee products. Anyone ordering products from Honey Pai Limited for delivery acknowledges they have reviewed the contents of their order and acknowledge that it contains acceptable and approved items for import into the country of destination/delivery. The buyer solely accepts full responsibility and any associated risk of any items or package (or part thereof) being detained by customs for whatever reason and acknowledges and agrees that they will not hold Honey Pai Limited liable for orders unable to be delivered to their destination due to import regulations.

Please note we do not ship orders to these locations: